Operations Manager (Logistics)

• Providing hands on management of the day to day running of the Basildon operational activities and ensuring policies and procedures are followed in accordance with company mandates and external certifications. Identifying and implementing new procedures.
• Support and assist with meeting and exceeding budgeted targeted revenue, gross profit, operating expense and net income goals and plans.
• Assisting in the development and maintenance of a high performing, customer-focused branch facility whilst implementing and managing strategic and operational plans to meet short and long-term objectives and goals.
• Ensuring employees are trained, measured and managed within operational processes and standards.
• Negotiating and monitoring supplier contracts as necessary.
• Preparing timely and accurate management information and reporting as required
• Supporting with interview, hiring and monitoring of staffing levels and administering performance reviews and training new staff in all necessary procedures, empowering staff and encouraging progression.
• Ensuring a clean, properly organised, safe, healthy and professional business facility and environment for all personnel.
• Client liaison / escalation point for problems and dealing with non-standard issues as they arise.
• Ensuring service levels are maintained.
• Supporting the teams in their daily duties.
• Addressing failures and analysing root causes, implementing corrective actions to avoid repetition of failures.